South Trail Tire & Auto Repair Technician Scott Werner works to balance a tire using a machine that tests the balancing of tires and tests the impact they have with the pavement.
Jason Boyce, a technician at South Trail Tire & Auto Repair, inspects a battery at the shop that has 11 bays and has return customers that rave about the service and prices.
The South Trail Tire & Auto Repair shop is hidden behind warehouses on Youngquist Road in south Fort Myers.
And that’s exactly the way Owner John Zadrovitz likes it.
Zadrovitz, the shop owner for the last six months, is using word of mouth and strong recommendations to gain his customers.
“I’m not the cheapest one in town and I don’t want to be but I know that we aren’t on the beaten path but I like that customers like the work so much that they search for me,” said Zadrovitz, who worked at the shop for six years before buying it. “I have regular customers but as the word spreads more will come in.”
Zadrovitz has 11 bays and has four experienced technicians who are held accountable for their work that includes simple oil changes to replacing and balancing tires.
“I’m a stickler for details and doing the job right the first time is key ... my philosophy is customer service and my techs know that,” he said. “I’m a customer service oriented person and I will do what people want and make sure they get value for their money.”
Raymond Perry Jr., 57, is a regular customer at the repair shop who has trusted Zadrovitz with several cars including his porsche during a recent visit.
“He really understands German cars and he is just very honest and dependable,” said Perry, of south Fort Myers, about Zadrovitz who has serviced his cars for the last five years. “His prices are competitive and fair and if you have an emergency he will take care of you.”
Taking care of the customer is top priority for Zadrovitz who has picked up cars for customers all over Southwest Florida and even picks up and drops off customers at their homes.
“That’s part of the service and people appreciate that we work with them as much as we can,” said Zadrovitz, who lives in Gateway and moved to the area from Connecticut.
In his former life, Zadrovitz worked in the parts business and admits that working with customers is more rewarding.
“I always inform the customer what is work is needed and give the customer the option to make the decision unless the car isn’t safe to drive,” he said adding that after work is completed customers are shown the old parts.
“I always think of the customers economics when I give estimates for jobs and I balance what they need with value and pricing.”
Part of offering value to his customers, Zadrovitz has a Hunter Road Force Machine that tests the balancing of the tires and tests the impact it has with the pavement.
“It simulates the tires being on the road and he just has all the latest equipment,” said Perry about the service that costs about $22 per tire. “He is a great doctor of cars and I trust that I get good work here.”
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